📋 Terms & Conditions

1. Acceptance of These Terms

By creating an account on, or using, ZiBuy Uganda ("ZiBuy", "we", "us", "our") at zibuy.ziteche.com or through the ZiBuy mobile app, you agree to these Terms and Conditions and to our Privacy Policy. If you do not agree, please do not use ZiBuy.

ZiBuy is an online marketplace operated in Uganda. It lets people list products and services, contact each other, and, where the Buy Now or Add to Cart buttons are available, buy through ZiBuy with payment protection.

2. Two Ways to Deal on ZiBuy

1. Direct dealings. You contact a seller through chat, phone or WhatsApp and agree the sale yourselves. ZiBuy is not a party to these deals and does not hold any money.
2. ZiBuy Orders. You use Buy Now or Add to Cart. You pay ZiBuy, not the seller. ZiBuy tracks the delivery and, after delivery is confirmed, releases the money to the seller. Sections 7 to 11 explain how this works.

3. User Accounts

• You must be at least 18 years old.
• You must give accurate, current and complete information, and keep it up to date.
• You are responsible for your account, your password and everything done through your account. Keep your login secret.
• Anyone can be both a buyer and a seller using one account. You may not create accounts to avoid a suspension or to mislead others.
• Some features (for example seller verification, shops and business plans) need extra information, such as ID or a business licence.
• We may suspend or terminate accounts that break these terms or the law, or that put other users at risk.

4. Posting Advertisements

When you post an ad, whether one at a time or in bulk, you agree that:

• You own the item or have the right to sell it, and you can really supply it.
• Everything in the ad is accurate and not misleading, including photos, condition, quantity, price and location.
• The price is in Ugandan Shillings (UGX). You must honour the price shown in the ad.
• Bulk prices (optional): if you add price levels for larger quantities, the buyer gets the correct price for the quantity they choose, and you must supply that quantity at that price.
• Delivery options (optional): if you list delivery areas and fees, you must deliver to those areas at those fees. You may change them at any time by editing your ad. Changes apply to new orders.
• The ad does not break any law and is not a duplicate, spam or a scam.

5. Prohibited Items and Conduct

The following are strictly prohibited:

• Illegal weapons, drugs or controlled substances; counterfeit or stolen goods.
• Pornographic or adult content; human trafficking or exploitation; wildlife or endangered species.
• Fraud, scams and misleading services; harassment, hate speech and discrimination.
• Anything prohibited under Ugandan law.
• Misusing ZiBuy Orders: asking a buyer to pay outside ZiBuy for an order started through ZiBuy; pretending to deliver; falsifying photos or locations; entering or asking for a delivery code before the item is handed over; or manipulating tracking steps.
• Fake reviews or ratings; scraping or copying the platform; attempting to access other people's accounts or data; and interfering with the platform's security.

6. Fees, Plans and Boosts

• Basic listing on ZiBuy is free.
• Premium services (boosts, pins, auto-renew, business plans, verification) are paid through MTN Mobile Money or Airtel Money and are verified by ZiBuy staff.
• Fees for premium services are non-refundable once activated.
• Plan and boost time is lost if an account is deleted or terminated for breaking these terms.
• We may change prices and plan features and will show the current price before you pay.

7. ZiBuy Orders: Buying Through ZiBuy

1. The price you pay. The checkout shows the item price (including any bulk price for your quantity), the delivery fee for your district (or that delivery is arranged with the seller), and the optional ZiBuy Protect fee. You pay one total.
2. Paying ZiBuy. You pay by MTN or Airtel Mobile Money to the ZiBuy number or code shown, using the reference shown, then enter your transaction ID. Payment is checked by ZiBuy staff. An order is not confirmed until ZiBuy confirms your payment.
3. Carts with several sellers. If your cart has items from different sellers, we create one order for each seller. They are covered by your single payment.
4. Prices and availability. Prices and availability are checked when you check out. Items that have been sold, removed or expired cannot be ordered.
5. Cancelling. You may cancel an order until ZiBuy has confirmed your payment. After that, an order can only be stopped through a dispute or by ZiBuy.

8. Delivery, Tracking and Handover

• Tracking steps. Orders move through: order placed, payment confirmed by ZiBuy, packed, on the way, arrived, and received. Buyers, sellers and ZiBuy are notified at each step.
• Sellers must not pack or send an item until ZiBuy has confirmed the payment, and must deliver to the buyer's address as ordered.
• Delivery code. When payment is confirmed, the buyer receives a private 4-digit delivery code. The buyer gives it to the seller only when holding the item. The seller enters it to complete the delivery. A buyer who gives the code away before receiving the item does so at their own risk. The number of attempts is limited.
• Handover evidence. To complete a handover with the code, the seller must take a photo of the handover. The seller's phone location is also recorded if the seller allows it. You agree that ZiBuy may keep and use this evidence.
• Buyers must be reachable at the address given and should check the item at handover. If the buyer has a problem, they should raise it with ZiBuy before confirming receipt.
• Risk in the item passes to the buyer at handover.

9. ZiBuy Protect and Disputes

• ZiBuy Protect is an optional buyer-protection service for orders paid through ZiBuy. Its fee is shown at checkout (currently 2.5% of the item price, with a minimum of UGX 1,000).
• If an item is not delivered, is not as described, or is not the real product the buyer wanted, the buyer can report a problem before confirming receipt. ZiBuy may then hold the payment while it reviews the evidence from both sides, including messages, the tracking steps, the delivery code check, photos, location data and signatures.
• ZiBuy will decide in good faith whether to refund the buyer, pay the seller, or share the money, and will tell both sides. A refund may be reduced by charges made by the mobile-money provider that cannot be recovered.
• Nothing here limits your statutory rights under Ugandan law, or your right to go to court.

10. Seller Payouts

• After a delivery is confirmed, ZiBuy pays the seller the amount due for the order, less any fees or commission shown to the seller, by mobile money or bank transfer. Delivery fees go to the seller where the ad says so.
• Each payout is recorded with its amount, method, transaction ID and a payment screenshot. The seller is asked to confirm receipt electronically with a code sent to their account email and by signing with their full name. A seller must confirm honestly.
• A seller's failure to confirm does not cancel a payment that was sent.
• ZiBuy may delay or withhold a payout while a dispute, fraud or policy-violation check is open, and may deduct amounts a seller owes ZiBuy.
• Sellers are responsible for their own taxes and licences.

11. Electronic Records and Signatures

By using ZiBuy Orders you agree that:

• ZiBuy's electronic records, including the permanent order log, delivery code checks, handover photos and location, signed handover notes, payout confirmations and delivery certificates, are valid, reliable and may be used as evidence in any dispute or court proceeding.
• Confirming your own account (by re-entering your password, confirming with Google, or entering a code sent to your account email) and ticking the confirmation is your electronic signature and is legally binding, under the Electronic Transactions Act, 2011 and the Electronic Signatures Act, 2011.
• You will not dispute a record or signature only because it is electronic.
• Buyers and sellers cannot edit or delete these records. A change to a record is only made by adding a new, separate entry.

12. Responsibility for Items and Services

Sellers, not ZiBuy, are responsible for the quality, safety, description and legality of what they sell and for delivering it. ZiBuy is a marketplace and payment-holding and tracking service. It does not make, own, store or inspect the items listed, and is not the seller.

13. Reviews, Messages and Content

• Reviews and ratings must be honest and based on a real experience.
• Messages must be respectful and lawful. We may review reported messages and content.
• You keep ownership of what you post, and you give ZiBuy a non-exclusive, royalty-free licence to display, store, resize and distribute it on our platform and in our marketing of the platform.
• All ZiBuy logos, design, text and software belong to ZiBuy Uganda and are protected by law.

14. Suspension, Termination and Account Deletion

We may suspend or end your access if you break these terms, put others at risk, or the law requires it. You may delete your account at any time from your dashboard. Deleting your account does not erase the order, delivery, signature and payout records that are kept as legal evidence, as explained in our Privacy Policy. Obligations that arose before deletion continue.

15. Disclaimers and Limitation of Liability

• ZiBuy is provided "as is" and "as available". We do not promise that it will always be uninterrupted or error-free.
• To the maximum extent permitted by Ugandan law, ZiBuy is not liable for indirect, incidental, special or consequential loss, including loss of profit or data.
• For a ZiBuy Order, ZiBuy's total liability to a buyer or seller is limited to the amount paid by the buyer for that order.
• Nothing in these terms excludes liability that cannot be excluded by law, or your rights under Ugandan consumer-protection law.

16. Your Responsibility

You agree to compensate ZiBuy for losses, claims and costs that result from your breach of these terms, your listings, or your unlawful use of the platform.

17. Governing Law and Disputes

These Terms are governed by the laws of the Republic of Uganda. We encourage you to contact us first so that we can try to settle any problem amicably. If we cannot, the competent courts of Uganda will decide it.

18. Changes to These Terms

We may update these terms as ZiBuy grows or the law changes. The "last updated" date above shows the current version. For significant changes we will notify you by email or in the app. Continuing to use ZiBuy after a change means you accept the updated terms.

19. Contact Us

For questions about these Terms:

• 📧 Email: zitechnologies3@gmail.com
• 📱 WhatsApp: +256 705 816 160
• 🌐 Website: zibuy.ziteche.com