🗑️ Delete Your ZiBuy Account

Option 1: Delete it yourself, right now

In the app or on the website: open Dashboard → Account Settings → Delete My Account, or log in below and delete it here.

Option 2: Can't log in? Ask us to delete it

Enter the email address of your account. We will send you a 6-digit code so we know it's really you. We process these requests within 30 days and email you when it's done.

What happens to your data

Deleted permanently:

• Your account and login, your profile, and your ads, with their photos and videos.
• Your ID and business licence documents, wishlist, saved searches, alerts and shop follows.
• Reviews you wrote and messages you sent.
• Any remaining plan, boost or pin time on your account.

Kept, for legal reasons:

• Order records you took part in, without your name, phone number, delivery location and email on the order itself.
• Delivery proof records, signed handover notes, refund and payout confirmations for completed orders. They are legal evidence for buyers, sellers and ZiBuy, may include your name, phone number and delivery location, and have restricted access. We keep them for as long as the law requires or as needed to protect legal claims.
• Encrypted backups of our database for up to 4 weeks. Deleted data may remain in them until they expire.

If you have an open ZiBuy Protect dispute, please wait until it is resolved before deleting your account. Deleting an account cannot be undone.

See our Privacy Policy for details.

Questions?

📧 zitechnologies3@gmail.com · 📱 WhatsApp +256 705 816 160